Senior Software Engineer, Community Support Engineering (Frontend)

🏢 About Airbnb

Airbnb is a global hospitality marketplace that connects hosts offering unique stays and experiences with guests. Founded in 2007, it has grown to over 5 million hosts and 2 billion guest arrivals, operating in nearly every country worldwide. The company is committed to inclusion and belonging, fostering diverse talent to build innovative products.

🎯 The Role

As a Senior Software Engineer on the Community Support Engineering team, you will build the core software that empowers global support agents. You'll work on high-impact projects that directly improve agent experience and the quality of service for guests and hosts. This role involves driving double-digit percentage improvements across key metrics through strategic projects.

🛠️ Tech Stack

• Frontend: React, TypeScript, JavaScript, HTML, CSS
• API: GraphQL, REST
• Backend: Java, Kotlin
• AI/ML: Generative AI, classical ML

💼 What You'll Do

• Work cross-functionally with product, design, and engineering to execute product and business strategy.
• Drive the full development cycle: technical design, development, test automation, experimentation, analysis, and launch.
• Build efficient and reusable frontend web components with high quality, maintaining performance and scalability.
• Design and implement server-side APIs to support frontend requirements.
• Collaborate with Machine Learning and Generative AI Engineers to improve Community Support systems.
• Provide critical input on technical direction through engineering design discussions.

✅ What You'll Need

• 6+ years of industry experience.
• Bachelor’s and/or Master’s degree in CS or equivalent experience.
• Experience architecting frontend systems with end-to-end feature ownership.
• Experience building large web applications using JavaScript/TypeScript.
• Proficiency with modern JavaScript/TypeScript libraries (React, GraphQL).
• Fluency in HTML, CSS, and related web technologies.
• Demonstrated excellence in accessibility, performance optimization, and paved-path client practices.
• Product mindset with strong communication skills.
• Experience building UI for AI-driven features (classical ML and Generative AI).
• Proficiency in one or more back-end server languages (Java/Kotlin).
• Mentorship experience for junior developers.

🌟 Nice to Have

• Experience with AI-driven features and collaboration with ML engineers.
• Background in building tools for customer support or operations teams.
• Familiarity with Airbnb's existing infrastructure and culture.