🚨 NOTE: Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra.
🏢 About Zendesk
Zendesk builds software that empowers organizations to improve customer engagement and bring a sense of calm to the chaotic world of customer service. Today, the company's products power billions of conversations for over 170,000 global brands. With a heavily distributed engineering team across the globe, Zendesk provides a dynamic, inclusive, and collaborative environment to tackle high-scale engineering challenges.
🎯 The Role
Zendesk is seeking a Senior Software Engineer (Frontend) to act as a technical leader for the Custom Objects, Triggers & Automation team based in Pune. You will be defining architecture, guiding execution strategy, and crafting the long-term technical roadmap for a system that helps company admins onboard and manage products seamlessly. This is a hybrid position requiring you to work from the Pune office at least 3 days a week.
🛠️ Tech Stack
- React & Redux
- JavaScript & TypeScript
- HTML5, CSS3, & CSS-in-JS
- Cypress, Jest, & React Testing Library
- REST APIs & GraphQL
- CI/CD Pipelines & Git
💼 What You'll Do
- Design, develop, test, and deploy highly efficient and scalable frontend software solutions.
- Collaborate with multiple core development teams to architect robust enterprise-grade applications.
- Make and communicate high-impact technical decisions to engineering teams and stakeholders.
- Modernize custom data platforms while enhancing system extensibility and performance.
- Mentor senior engineers, conduct pair programming, and promote a continuous learning culture.
- Participate in code reviews, technical design discussions, and on-call rotations.
✅ What You'll Need
- 8+ years of frontend software engineering experience, particularly building large-scale SaaS web applications.
- 8+ years of hands-on experience with JavaScript, TypeScript, and modern frameworks like React and Redux.
- Proficiency in testing frameworks such as Cypress, Jest, and React Testing Library.
- Deep expertise in consuming and designing scalable data layers using REST APIs.
- Solid background working with version control tools, modern development workflows, and CI/CD pipelines.
- A strong sense of ownership and the proven ability to deliver complex enterprise software autonomously.
🌟 Nice to Have
- Experience with GraphQL and Ruby on Rails.
- Familiarity with relational databases like MySQL or Aurora.
- Hands-on experience with AI development tools like Cursor, GitHub Copilot, ChatGPT, or Claude.
- An understanding of micro-frontends and federation architectures.
- Prior experience working within the Zendesk ecosystem.