Senior Software Engineer (Frontend)

🚨 NOTE: Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra.

🏢 About Zendesk

Zendesk builds software that empowers organizations to improve customer engagement and bring a sense of calm to the chaotic world of customer service. Today, the company's products power billions of conversations for over 170,000 global brands. With a heavily distributed engineering team across the globe, Zendesk provides a dynamic, inclusive, and collaborative environment to tackle high-scale engineering challenges.

🎯 The Role

Zendesk is seeking a Senior Software Engineer (Frontend) to act as a technical leader for the Custom Objects, Triggers & Automation team based in Pune. You will be defining architecture, guiding execution strategy, and crafting the long-term technical roadmap for a system that helps company admins onboard and manage products seamlessly. This is a hybrid position requiring you to work from the Pune office at least 3 days a week.

🛠️ Tech Stack

• React & Redux
• JavaScript & TypeScript
• HTML5, CSS3, & CSS-in-JS
• Cypress, Jest, & React Testing Library
• REST APIs & GraphQL
• CI/CD Pipelines & Git

💼 What You'll Do

• Design, develop, test, and deploy highly efficient and scalable frontend software solutions.
• Collaborate with multiple core development teams to architect robust enterprise-grade applications.
• Make and communicate high-impact technical decisions to engineering teams and stakeholders.
• Modernize custom data platforms while enhancing system extensibility and performance.
• Mentor senior engineers, conduct pair programming, and promote a continuous learning culture.
• Participate in code reviews, technical design discussions, and on-call rotations.

✅ What You'll Need

• 8+ years of frontend software engineering experience, particularly building large-scale SaaS web applications.
• 8+ years of hands-on experience with JavaScript, TypeScript, and modern frameworks like React and Redux.
• Proficiency in testing frameworks such as Cypress, Jest, and React Testing Library.
• Deep expertise in consuming and designing scalable data layers using REST APIs.
• Solid background working with version control tools, modern development workflows, and CI/CD pipelines.
• A strong sense of ownership and the proven ability to deliver complex enterprise software autonomously.

🌟 Nice to Have

• Experience with GraphQL and Ruby on Rails.
• Familiarity with relational databases like MySQL or Aurora.
• Hands-on experience with AI development tools like Cursor, GitHub Copilot, ChatGPT, or Claude.
• An understanding of micro-frontends and federation architectures.
• Prior experience working within the Zendesk ecosystem.